SRGK7
Located in:
Grand Rapids, MI
Pay: $85,000–$95,000 per year, based on experience
Job Full Description:
The Director of Facilities Operations provides strategic and hands-on leadership for the safe, reliable, and excellent operation of Benjamin’s Hope’s 52-acre campus, including residential homes, community buildings, grounds, life safety systems, operational technology, durable medical equipment, fleet assets, and campus infrastructure.
This leader ensures that the physical and operational environment of Benjamin’s Hope reflects our commitment to dignity, safety, hospitality, and excellence for the people we serve.
The Director leads preventative maintenance strategy, facilities operations, vendor management, capital planning, regulatory compliance, emergency response readiness, technology vendor oversight, and the development of facilities staff and skilled volunteers.
The ideal candidate is a proactive, emotionally intelligent, solutions-oriented leader who combines strategic thinking with practical execution, brings urgency without drama, and leads with humility, accountability, and strong follow-through.
As a prerequisite, the successful candidate must embrace the mission and values of Benjamin’s Hope and be committed to serving people with disabilities through the love of Christ.
Responsibilities:
Strategic Facilities Leadership
- Lead overall facilities operations for Benjamin’s Hope’s campus, ensuring safe, reliable, and efficient functioning of buildings, grounds, infrastructure, and operational support systems.
- Develop and execute a campus-wide preventative maintenance strategy, including lifecycle planning and replacement forecasting.
- Build systems that reduce recurring failures, improve responsiveness, and strengthen operational reliability.
- Contribute to long-term campus planning, infrastructure improvements, and future growth initiatives.
Facilities Operations
- Ensure excellent day-to-day operation of facilities, grounds, transportation assets, life safety systems, and infrastructure.
- Lead by example with a willingness to actively participate in hands-on facilities work when needed.
- Conduct regular inspections to proactively identify maintenance needs, risks, and opportunities for improvement.
Technology & Vendor Oversight
- Ensure reliable operation of campus technology infrastructure, including internet, Wi-Fi, communication systems, access control, security technology, and audiovisual systems.
- Escalate underperformance quickly when safety, continuity, or quality are at risk.
Compliance, Safety & Risk Management
- Ensure compliance with OSHA, AFC/LARA, health department, life safety, and other applicable standards.
- Oversee fire safety systems, testing, documentation, drills, and emergency preparedness.
- Maintain readiness for inspections, audits, and regulatory review.
- Identify risks proactively and implement corrective action.
Capital Projects & Budget Stewardship
- Oversee renovations, infrastructure work, and construction initiatives.
- Collaborate with architects, engineers, contractors, and consultants.
Team Leadership & Internal Partnership
- Lead, develop, and support facilities staff with clear expectations, accountability, coaching, and operational leadership.
- Recruit, coordinate, and grow a team of skilled facilities volunteers that expands capacity and strengthens community connection.
Emergency Response
- Serve as a key responder for facilities emergencies, including off-hours situations as needed.
- Lead with urgency, calm judgment, and effective coordination during operational incidents impacting safety or continuity.
Schedule:
- Full-Time, M-F, Some off-hours availability required for emergency response situations
Job Experience
- 7–15+ years of progressively responsible facilities operations leadership experience.
- Experience leading complex facilities environments such as healthcare, senior living, residential care, higher education, hospitality, retreat centers, or similar campus-based operations.
- Strong experience in preventative maintenance systems, vendor management, regulatory compliance, and facilities operations leadership.
- Experience managing third-party IT vendors and operational technology.
- Ability to read construction drawings and technical documentation.
- Excellent interpersonal, communication, leadership, and follow-through skills.
- Ability to operate effectively in both strategic leadership and practical execution roles.
Physical Requirements
This role includes both leadership and active facilities work, including walking the campus, climbing ladders, lifting equipment/materials (up to 50 pounds), working indoors and outdoors, and responding to physical operational needs.
Job Education
Grand Rapids, MI
Susan Delauter
Susan.Delauter@SRGexpress.com
616-608-9681
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