Information Technology
Located in:
Tyler, TX
Pay: $18-$25/hour
Job Full Description:
Our client is looking for a Technical Support Assistant (IT Desktop Support) to provide hands-on technology support and serve as a trusted resource for employees across the organization. This role is critical in freeing the CEO/IT Lead from day-to-day desktop support issues, ensuring employees remain productive, and building the foundation for expanded IT responsibilities over time.
This position is ideal for someone who enjoys troubleshooting technology, working directly with users, and solving problems in a fast-paced environment. Whether your background comes from help desk support, desktop support, PC building, computer repair, or general IT support, this could be an outstanding opportunity to grow your career.
Responsibilities
- Install, configure, deploy, and swap out desktop and laptop PCs
- Provide day-to-day support for hardware, software, and user access issues
- Troubleshoot and resolve problems involving PCs, printers, scanners, browsers, phones, and headsets
- Assist employees with setup, configuration, and basic training on company technology
- Diagnose and escalate more complex technical issues when necessary
- Track and document support requests, resolutions, and equipment inventories
- Perform workstation moves, equipment installations, and hardware replacements
- Configure user accounts and assist with software installations and updates
- Maintain organized inventory of computers, peripherals, and related equipment
- Help ensure employees have the tools they need to remain productive and connected
- Support office technology projects and system upgrades as assigned
- Build strong relationships with users through responsive, professional customer service
- Assist with additional IT responsibilities and special projects as the role grows
Qualifications
- Experience in a technical support, help desk, desktop support, IT support, computer repair, or PC building environment preferred
- Basic hardware and software troubleshooting skills
- Comfortable working with PCs, printers, scanners, internet browsers, phones, and headsets
- Strong problem-solving abilities and a resourceful, self-learning mindset
- Excellent communication and customer service skills
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks and priorities effectively
- Willingness to perform hands-on physical work, including moving and installing computer equipment
- Reliable, professional, and eager to learn new technologies
Preferred Backgrounds
Candidates with experience in any of the following areas are encouraged to apply:
- Help Desk Technician
- Desktop Support Specialist
- IT Support Specialist
- Technical Support Representative
- Computer Repair Technician
- PC Builder
Tyler, TX
Darby Scheffer
darby.scheffer@expresspros.com
+1 903-592-9999
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