Information Technology
Located in:
Remote, Remote
Pay: $65,000-$75,000/year
Job Full Description:
We're partnering with a growing investment and real estate organization to identify an experienced IT Support Specialist who thrives in a hands-on, fast-paced environment. This is an excellent opportunity for someone who enjoys wearing multiple hats, solving a wide variety of technical challenges, and supporting end users across multiple business entities.
This is not an entry-level role. Our client is seeking a seasoned support professional with a strong foundation in both Windows and macOS environments, excellent customer service skills, and the ability to work independently in a remote setting.
The position is primarily fully remote, with occasional travel to corporate or satellite offices as needed.
What We're Looking For
- 3+ years of help desk, service desk, or IT support experience
- Experience supporting both Windows and macOS users
- Strong troubleshooting skills across hardware, software, networking, and security issues
- Ability to work independently and manage multiple priorities
- Experience in smaller or mid-sized organizations where you've handled a broad range of IT responsibilities is highly preferred
- Excellent communication and customer service skills
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred but not required
- Microsoft Certified Professional (MCP), CompTIA A+, or similar certifications are a plus
- Experience with PowerShell scripting and automation
- Familiarity with cloud-based productivity and identity management platforms
Key Responsibilities
End-User Support
Provide day-to-day technical support for employees across multiple business entities, including remote staff and satellite office locations.
- Support Windows and macOS end users
- Troubleshoot hardware, software, printer, network, and malware-related issues
- Respond to and resolve support tickets within established SLAs
- Deliver support via phone, email, and remote access tools
- Escalate complex issues when appropriate while maintaining ownership through resolution
Account Administration & Cloud Systems Management
Assist with the administration and support of core business platforms and user accounts.
- Manage user accounts and permissions within Active Directory and Azure AD
- Support Microsoft 365 environments, including:
- Outlook
- Teams
- SharePoint
- Exchange Online
- Intune
- Administer Google Workspace environments
- Support Azure virtual machines and cloud infrastructure
- Assist with VOIP system administration and troubleshooting
- Develop and maintain PowerShell scripts to improve efficiency and automate routine tasks
Endpoint Security & Technology Lifecycle Management
Help maintain a secure, compliant, and well-documented endpoint environment.
- Manage operating system and application patching
- Monitor encryption, EDR, antivirus, and security agent compliance
- Maintain accurate hardware and software asset inventories
- Configure, deploy, and refresh laptops and other endpoint devices
- Partner with Human Resources to support onboarding and offboarding processes
- Ensure new hires receive timely system access, equipment, and technical onboarding support
Remote, Remote
Darby Scheffer
darby.scheffer@expresspros.com
+1 903-592-9999
Email Us