Our client is a growing organization looking to identify hands-on IT Field Technicians who thrive in client-facing environments. This role blends network infrastructure expertise, field support, and customer service, making it ideal for professionals with an MSP or field services background.

You will serve as a trusted technical resource and primary point of contact for clients—supporting everything from new site builds to ongoing maintenance and break-fix support.

Key Responsibilities

1. Network Build & Maintenance

• Design, configure, and deploy network infrastructure including:
  • Firewalls
  • Switches
  • Wireless access points
• Manage and support domain-based networks (including Domain Controllers) and peer-to-peer environments
• Maintain and monitor all client IT infrastructure to ensure performance, reliability, and security
• Document network architecture and updates thoroughly

2. Field & Remote Support

• Perform on-site installations and setup of:
  • PCs, servers, peripherals, and network equipment
• Provide hardware/software troubleshooting and repair (break-fix)
• Deliver remote support via phone and remote desktop tools
• Support projects ranging from small upgrades to full infrastructure rollouts

3. Client Liaison & Ownership

• Act as the single point of contact for assigned clients
• Coordinate with vendors including:
  • Telecom providers
  • Software vendors
  • Copier/print services
  • Security system providers
• Guide clients through new-location buildouts, including:
  • ISP setup
  • Power/network infrastructure
  • Device deployment
• Ensure clear communication and excellent service—especially during critical outages

Required Qualifications

• Hands-on experience managing:
  • Domain networks (Active Directory, Domain Controllers)
  • Peer-to-peer networks
• Strong understanding of:
  • Firewall configuration and security principles
  • Network design and infrastructure topology
• Proven experience with:
  • Switches, access points, and network hardware
  • End-user support (both break-fix and project-based work)
• Excellent customer-facing communication and interpersonal skills
• Ability to remain professional and solution-oriented when systems are down or underperforming
• Valid driver’s license and ability to travel to client sites

Preferred Experience

• Background working in an MSP (Managed Service Provider) or field services role
• Experience supporting multiple client environments simultaneously
• Exposure to full lifecycle deployments (planning → build → support)

What Success Looks Like

• Clients receive fast, effective resolution—whether remote or on-site
• Networks are properly designed, documented, and maintained
• New client locations are successfully launched from the ground up
• You become a trusted advisor clients rely on for both day-to-day support and long-term planning