Management
Located in:
Tyler, TX
Pay: $65,000-$80,000/year
Job Full Description:
Our client, a growing and reputable HVAC company, is seeking an experienced HVAC Service & Installation Manager to lead and develop their service and installation team. This is an excellent opportunity for a proven HVAC professional who combines strong technical expertise with exceptional leadership and coaching abilities.
The ideal candidate will have a minimum of 5 years of HVAC industry experience, prior management experience, and a passion for developing technicians while driving operational performance, customer satisfaction, and departmental profitability.
Key Responsibilities
Team Leadership & Performance Management
- Manage, coach, and develop a team of 7 HVAC service and installation technicians
- Drive departmental performance through KPI tracking, accountability, and continuous improvement
- Monitor productivity, efficiency, and profitability goals
- Conduct regular performance reviews, coaching sessions, and team meetings
- Foster a positive, customer-focused culture centered on quality workmanship and professionalism
Training & Quality Assurance
- Train and mentor technicians using the company's established business model, processes, and service standards
- Ensure all service and installation calls are completed according to company quality expectations
- Support ongoing technical and professional development for team members
- Maintain consistency in customer experience, workmanship, safety, and documentation
Customer Service & Sales Support
- Handle customer concerns and service escalations professionally and effectively
- Serve as a technical resource for both customers and technicians
- Assist with sales opportunities as needed, including identifying solutions and supporting customer recommendations
- Help maintain strong customer relationships and high satisfaction levels
Operational Oversight
- Coordinate daily service and installation operations
- Monitor job progress, scheduling efficiency, and resource allocation
- Ensure compliance with safety standards, company policies, and industry best practices
- Provide technical guidance and troubleshooting support as needed
Qualifications
- Minimum 5 years of HVAC industry experience required
- Previous management or supervisory experience required
- Strong knowledge of HVAC service, repair, maintenance, and installation practices
- Proven ability to lead, coach, and motivate technicians
- Experience managing KPI performance and department profitability
- Strong customer service and conflict-resolution skills
- Excellent communication, organizational, and problem-solving abilities
- Ability to balance operational leadership with hands-on technical support
Work Environment
- Primarily office-based and indoor work environment
- Occasional field visits to support technicians, answer technical questions, inspect jobs, and assist with customer concerns
- Must be able and willing to travel to job sites as needed
Tyler, TX
Darby Scheffer
darby.scheffer@expresspros.com
+1 903-592-9999
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