Information Technology
Located in:
Tyler, TX
Pay: $42,000-$45,000/year
Job Full Description:
Our client is seeking a Desktop Support Specialist to join their growing IT team. This is an excellent opportunity for an IT professional who enjoys troubleshooting technology issues, providing exceptional customer service, and supporting end users in a dynamic environment. The ideal candidate is a self-starter who can effectively manage multiple priorities while delivering timely and professional technical support.
Key Responsibilities
- Provide first-line remote technical support for PCs, laptops, printers, and other peripheral devices.
- Troubleshoot and resolve operating system, software application, network, and connectivity issues.
- Set up, configure, test, and maintain computer hardware and software.
- Create, modify, and maintain user accounts, permissions, and directory settings.
- Accurately document support requests, troubleshooting steps, and resolutions within the ticketing system.
- Escalate complex technical issues to senior engineers with clear and detailed documentation.
- Manage multiple support tickets while meeting service expectations and deadlines.
- Assist with occasional onsite support activities as needed.
Qualifications
- Bachelor's degree in Computer Information Systems or a related field preferred; equivalent work experience will be considered.
- 1-3 years of help desk, desktop support, or related IT support experience.
- Experience supporting Windows operating systems, business software applications, and network connectivity issues.
- Familiarity with account administration, system configuration, and end-user support best practices.
- Ability to prioritize and manage multiple tickets and competing responsibilities effectively.
- Strong troubleshooting and problem-solving skills.
Preferred Certifications
- CompTIA A+
- CompTIA Network+
- Microsoft certifications
- Cisco certifications
Skills & Attributes
- Excellent customer service and interpersonal skills.
- Strong written and verbal communication abilities.
- Detail-oriented with accurate documentation habits.
- Self-motivated and able to work independently in a remote environment.
- Team-oriented mindset with a willingness to collaborate and support colleagues.
- Professional, dependable, and responsive under pressure.
Additional Requirements
- Valid Texas driver's license and reliable transportation.
- Ability to provide occasional hands-on onsite support when required.
Tyler, TX
Darby Scheffer
darby.scheffer@expresspros.com
+1 903-592-9999
Email Us